Terms & Policies
Orders are shipped via UPS Ground (those items shipped directly from the manufacturer) or FedEx Ground.
Items ordered together may not be shipped at the same time
In order to provide you excellent customer service, you must contact our office to obtain a return authorization. Returning without an authorization may delay your refund. Returns must be made within 30 days from receipt of your order.
Please report any damages, manufacture defects or shipping errors within 3 business days from receipt of your order by calling 1.888.682.8979. Products that have been damaged in shipping must be left in the box as received with all the original packing materials. This is necessary because a representative from our shipping company may need to inspect the damaged units.
One year product and installation warranty from date of service or purchase per manufacture guidelines. Warranties do not include damage occurred from acts of God (wind, water, or snow,) or third party damage such as vandalism or vehicle damage from any moving vehicle, package delivery, snow plow or paving equipment.
Custom made items, or special orders, such as address plaques, personalized mailboxes or any engraved or personalized items are non-refundable or returnable unless they are damaged during shipping or are defective from the manufacturer. If an error occurs in customization due to a manufacturer error or error made by DecoMailbox, you have the option of either a refund or it may be remade. For custom orders it is extremely important to double check your entries.
Many of our manufactures may or may not allow a return. If approved for return, a restocking fee will be incurred and varies by manufacture. Shipping charges for the return are the responsibility of the customer and are non-refundable. Any product return must be in the original packaging with all its packing materials and must be in sellable condition. In the event you choose to return your order please contact us at 1.888.682.8979 to determine your return requirements.
Products can be returned via UPS ground, FedEx Ground or USPS. Products that have been installed are not returnable. A credit will be issued upon return after inspection of the product minus the restocking fee.